Communication from official circles (KWS, KTB, and KTF) is sent through the Association and thereafter disseminated to members and not to individual companies. Members have access of the latest information on Industry events and news though circulars as well as the KATO E-bulletin. This E-bulletin includes member introductions, summaries of member-specific news and advisory updates as well as a listing of upcoming events.
KATO gives recommendation/references to agents and tourists on behalf of its members. It also recommends its members in dealings with other tourism trading bodies including KTB as it members are recognized both locally and internationally as quality tourism providers
Members that are tour operating entities are under the bonded scheme which provides agents and clients with added reassurance and a peace of mind whilst dealing with KATO members.
There Standards and Ethics Sub-committee arbitrates/mediates in cases where a client or an agent lodges a complaint that requires intervention.
KATO is actively involved in lobbying activities specifically with the Government on important issues affecting members.
Members have automatic membership to the Kenya Tourism Federation Safety and Communication Centre (KTFS-CC) which offers emergency assistance and security news updates.
KATO offers a convenient and safe one stop shop of member’s park entry ticket requirements.
Keeping in mind that the membership includes tour operators, affiliate companies as well as corporate, being a part of KATO enables any member to have extensive networking opportunities with the other members as well as leading industry figures. Network gatherings including breakfasts, lunches, and cocktail parties allow members to establish relationships with their counterparts across the industry as well as other tourism related products.
KATO is constantly educating its members by way of facilitation of workshops and seminars with the intent of enlightening members on topical issues that arise from time to time.
KATO maintains an online directory and database where Members can be searched by name and category. It also has a sophisticated website which includes hyperlinks to your own website and where Members can be searched by name and category and can be viewed by all. This provides valuable exposure of members and their products. In addition, the Association has a publication-Kenya’s Operators Guide which is a listing of members and serves as the official directory of tour operating companies in Kenya by all including KTB.
Members have access to and may display the KATO logo on stationary and promotional material, which acts as a source of recognition throughout the industry. The logo may also be added to member's websites, which is encoded with your own membership number to prove valid and paid membership.
KATO plays a leading role in many major travel trade shows within the country in a marketing capacity for and on behalf of the members.
KATO members are able to use their numeric strength to access services at special rates.